FREQUENTLY ASKED QUESTIONS (FAQ)
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Does APRIL SWEETS offer nut-free, gluten-free or vegan cakes?
We are not a certified nut-free facility. Our food items may contain dairy, eggs, wheat, soybean, peanuts, and other tree nuts. We don't offer gluten-free or vegan products at this time. While we make every effort to create a safe environment for all our customers, we cannot guarantee a nut-free setting. It is important to note that we take precautionary measures to prevent cross-contamination, and typically, nuts are not used in our products unless specifically requested by the customer. If you have any concerns or specific dietary requirements, feel free to communicate them with us, and we'll do our best to accommodate your needs. Your well-being is our priority.
How can I place an order?
You can explore our cakes online by choosing a product category. When you have made your selection, add the product to your shopping cart, or just click "Buy Now" if you are willing to order only one cake. You can review your shopping cart and proceed to checkout from the icon on the top right-hand corner of the page. To complete your purchase simply enter your pick-up date and time, or a delivery date if needed, as well as shipping, billing and payment details. Please make sure to select either "Pick-up in Store" or "GTA Delivery" option.
What payment methods are accepted?
We accept payment through all major credit cards (Visa, Mastercard, American Express), PayPal and Alipay. Our website features SSL encrypted connection to encrypt and protect your payment details, guaranteeing the total security of all transactions.
How can I confirm my order?
The order will be confirmed when we send the confirmation email to the email address you provided. The email(s) contain a 5-digit order number and summary of the order in relation to each product such as cake description, colour, sizes, and the total price of the order, including any shipping costs. You will receive a second email contains a digital receipt of your purchase.
How can I pickup my cake?
You can pickup your cake in our store at 9471 Yonge St, Unit 106, Richmond Hill ON. Please have your 5-digit order number ready. You can find the order number on the first email you received from us with the title of "Thank you for shopping with us (#xxxxx)". Our staff will need to verify your order number and full name. If someone else picks up your order, he/she will need to present a screenshot of the confirmation email. Please wear a mask, and practice physical distancing in the store.
What is the delivery area?
APRIL SWEETS offers local delivery services in Richmond Hill, Markham, Vaughan, North York, Scarborough, Toronto, Etobicoke, Mississauga, Brampton, Aurora, Newmarket, King City and Stouffville. You can select a delivery region on the checkout page.
What time should I expect the cake to be delivered?
Our local delivery service is operated by third-party shipping companies. The delivery window is between 5:00 pm to 9:00 pm (Eastern Standard Time) depending on the area, Tuesday to Sunday. We try our best to offer contactless delivery. For houses/townhouses, the cake will be dropped off at a visible place at your front door, and the driver will ring the bell at least once. We are not responsible for any damage or stolen caused by "nobody home" or "broken doorbell," etc. Delivery delays may occur due to unforeseen circumstances such as heavy traffic, bad weather, personal emergencies, etc. During major holidays such as Valentine's Day, Mother's Day and Christmas Eve, the delivery window will be extended to 10:00 pm. We apologize if there are delays and will do our best to rectify the situation. For all condo/apartment residents, upon arrival, we will contact you via the phone number you provided on the checkout page. We will ONLY deliver to the lobby of the condo/apartment complex, so please be present at the lobby for pickup, wear a mask, and practice physical distancing. The delivery will only be attempted once; If nobody answers the phone or has a wrong address, we will skip the current delivery and move on to the next stop, and any re-deliveries may incur a fee.
Can I reschedule my order(s)?
Once the order is placed, our system will automatically reserve a time slot for us to prepare your order(s) and send the delivery request(s) to the third-party shipping companies (for delivery orders). The system may need to refuse or decline other future orders in the same pickup/delivery time slot as yours. If you would like to reschedule your order, please contact us by EMAIL (not over the phone) at least 72 hours before the original pickup/delivery time. We DO NOT accept any last-minute cancellations.